Troubleshooting Guide
How do I save a gift to my computer?
I can’t download a gift.
How do I open a PDF file?
How do I open an MP3 file?
How do I open a ZIP file?
I can’t login.
I need help with a question not answered here.
Q. How do I save a gift to my computer?
Windows
- Go to the Login page and enter your username and password. You may want to save this page in your Favorites or Bookmarks.
- Locate the gift you want by clicking on the appropriate gift category and then scrolling to the specific gift.
- Right-click on the "Download Here" link and choose "Save Target As…", "Save Link As…", "Download to Disk…" or the equivalent. Save the file to your Desktop (or desired folder).
- Open the file on your Desktop (or folder) by double-clicking on it.
The Free Adobe Acrobat Reader is required to view PDF files. Click the image below if you need it.
For MP3 files, you must have an MP3 player installed on your computer. You may download Microsoft's free Media Player by clicking on the following link: http://www.microsoft.com/windows/windowsmedia/download/alldownloads.aspx
If you are unfamiliar with ZIP files, information is available at: http://www.winzip.com/aboutzip.htm.
To expand ZIP files, you can download a trial version of Winzip here:
http://www.winzip.com/downwzeval.htm
There are also free ZIP utilities here: http://www.thefreesite.com/Free_Software/Unzipping_compression_freeware/
MAC
- Go to the Login page and enter your username and password. You may want to save this page in your Favorites or Bookmarks.
- Locate the gift you want by clicking on the appropriate gift category and then scrolling to the specific gift.
- Either right-click (if you have a mouse that does that) or hold down the Control key and then click on the Download Here link. Select "Download Linked File" or the equivalent. Save the file to your Desktop (or desired folder).
- Open the file on your Desktop (or folder) by double-clicking on it.
The Free Adobe Acrobat Reader is required to view PDF files. Click the image below if you need it.
The Mac OSX program called Preview will open PDF files, but it does not always recognize fonts created in Adobe Acrobat. If you see "garbage" when using Preview, open Adobe Acrobat Reader first and then open the gift file.
To listen to MP3 files, use iTunes.
To unpack ZIP files you can use Stuffit Expander, available here for free: http://www.stuffit.com/mac/expander/
Q. I can’t download a gift.
A. Be sure to follow the instructions for downloading a gift. If you are still having problems, contact us to report the problem. Be sure to include the gift category and the gift name.
Q. How do I open a PDF file?
A. The Free Adobe Acrobat Reader is required to view PDF files. Click the image below if you need it.
The Mac OSX program called Preview will open PDF files, but it does not always recognize fonts created in Adobe Acrobat. If you see "garbage" when using Preview, open Adobe Acrobat Reader first and then open the gift file.
Q. How do I open an MP3 file?
A. For MP3 files, you must have an MP3 player installed on your computer. You may download Microsoft's free Media Player for Windows by clicking on the following link: http://www.microsoft.com/windows/windowsmedia/download/alldownloads.aspx
If you have a MAC, iTunes will play MP3 files.
Q. How do I open a ZIP file?
A. If you are unfamiliar with ZIP files, information is available at: http://www.winzip.com/aboutzip.htm.
To expand ZIP files on Windows, you can download a trial version of Winzip here:
http://www.winzip.com/downwzeval.htm
There are also free ZIP utilities here: http://www.thefreesite.com/Free_Software/Unzipping_compression_freeware/
To unpack ZIP files on a Mac you can use Stuffit Expander, available here for free: http://www.stuffit.com/mac/expander/
Q. I can’t login.
Be sure that you are using the password sent to you by email after you paid. If you can't remember your password, use your email address or username with the Lost Password function on the Sign In page: http://123giftForMe.com/gorfllik/. If you still cannot access the Membership Area, please contact us.
Q. I need help with a question not answered here.
A. Contact us about your questions.
